Manager Makeovers: Turning Bosses into Coaches
Great managers don’t just oversee work - they develop people. This session explores how organizations can shift managers from task-focused supervisors to confident, effective coaches. Attendees will learn practical strategies for improving communication, accountability, and trust, while reducing burnout, turnover, and conflict.This session is presented by Kyle Heslin of IRONWOOD Business Consulting, LLC.

Kyle Heslin, SHRM-CP, is an experienced Human Resources Consultant with a passion for helping organizations build strong and effective teams. Kyle specializes in providing expert advice and guidance on all aspects of human resources, including recruitment, talent management, employee engagement, employee relations, workplace investigations, employer branding and compliance. Kyle is known for her strong communication and interpersonal skills and is skilled at building trust and rapport with clients and colleagues alike. Kyle holds a SHRM-CP certification, SHRM’s Workplace Investigation Specialty Credential, a Private Investigator License, and was elected to the Lewis and Clark SHRM Board of Directors as the 2024 and 2025 Communications Chair. She also received a Mental Health Ally Certification from PsychHub and a Diversity, Equity, and Inclusion in the Workplace Certification from the University of South Florida Muma College of Business. Kyle graduated Summa Cum Laude with a Bachelor Science in Public and International Affairs from the University of North Carolina, Wilmington. Kyle lives in St. Louis, Missouri.